Privacy Policy comos9

1. Introduction

comos9 ("we", "our platform") is committed to protecting the privacy of every user who registers and uses our online betting services. This Privacy Policy is the official document explaining how we handle your personal information in accordance with international data protection standards.

By registering an account or continuing to use the comos9 platform, you confirm that you have read, understood and accepted the terms set out in this Privacy Policy. If you do not agree with any part of this policy, you are advised not to use our services.

This policy applies to all information we collect through the comos9 website, including when you make a deposit, submit a query to customer support, or use any feature on our platform.

2. Information We Collect

In operating our services, comos9 may collect the following categories of information:

We only collect information that is genuinely necessary for the stated purposes. You are also responsible for ensuring that the information you provide is accurate and up to date.

3. How We Use Your Information

The personal information collected is used for the following purposes:

• Creating and managing your member account on the comos9 platform
• Verifying your identity to meet Know Your Customer (KYC) compliance requirements
• Processing deposit and withdrawal transactions via Touch 'n Go eWallet, DuitNow, FPX and cryptocurrency
• Sending notifications related to your account, active bonuses and service updates
• Providing 24/7 customer support in Malay and English
• Detecting and preventing fraud, money laundering and other suspicious activities
• Meeting legal obligations and regulations applicable under our international licensing
• Monitoring usage patterns to identify signs of gambling problems and to support responsible gambling
• Improving user experience and enhancing platform features over time

4. Legal Basis for Data Processing

comos9 processes your personal information on recognised legal grounds, including:

• Contract performance — processing data necessary to provide the betting services you have requested and to process your financial transactions
• Legitimate interests — fraud detection, network security and ongoing service improvement
• Legal compliance — our obligations under anti-money laundering regulations, gambling licensing and reporting requirements
• Your consent — for optional marketing communications and non-essential cookie use, which you may withdraw at any time

5. Sharing Information with Third Parties

comos9 does not sell, rent or trade your personal information to any outside party for marketing purposes. However, we may share your data in the following limited circumstances:

• Payment service providers — including e-wallet platforms, banks and cryptocurrency payment processors to carry out your transactions
• Game software providers — gaming companies that supply content to our platform, limited to data required for game functionality
• Statutory authorities — when required by court order, legal investigation or reporting obligations under our licensing framework
• Technical partners — IT infrastructure providers that help us operate the platform securely, subject to strict confidentiality agreements

Every third party that receives your data is required to comply with data protection standards equivalent to this policy and is not permitted to use it for any other purpose.

6. Cookies and Tracking Technologies

The comos9 platform uses cookies and similar tracking technologies to improve your experience. There are several types of cookies we use:

• Essential cookies — required for core platform functions such as login sessions and account security. These cookies cannot be disabled
• Performance cookies — help us understand how users interact with the platform for improvement purposes
• Preference cookies — save your settings such as language and display preferences for a more convenient experience

You can manage cookie settings through your web browser. Please note that disabling certain cookies may affect the functionality of some platform features.

7. Data Security Measures

We implement various technical and organisational measures to protect your personal information, including:

• Data encryption using SSL/TLS protocols during information transmission
• Role-based access controls that restrict employees to only the data they need
• 24/7 system monitoring to detect and respond to intrusion attempts
• Internal security audits and risk assessments conducted on a regular basis
• Clear and documented personal data incident response procedures

While we take appropriate security measures, no data transmission system over the internet can be fully guaranteed as secure. You are responsible for keeping your account password confidential and not sharing it with any party.

8. Data Retention Period

comos9 retains your personal information for as long as your account is active and for as long as necessary to fulfil the purposes stated in this policy. Generally:

• Active account data is retained for the lifetime of your account and for a period after account closure to meet legal obligations
• Financial transaction records are retained in accordance with international licensing reporting and compliance requirements
• Customer support communication logs are retained for reference and service improvement
• Once the retention period ends, your data will be securely deleted or permanently anonymised

9. Cross-Border Data Transfers

As comos9 operates under international licensing, your personal information may be processed or stored on servers located outside Malaysia. Any such data transfer is carried out ensuring an appropriate level of protection equivalent to the security standards we follow.

We ensure that all entities receiving your data outside Malaysia are bound by data processing agreements that hold them to equivalent protection standards.

10. Your Rights Regarding Personal Data

You have the following rights regarding the personal information we hold about you:

11. Protection of Underage Users

comos9 services are exclusively for individuals aged 21 and above. We do not intentionally collect or process personal information from any individual under the age of 21. Our registration process includes age verification as a compliance measure.

If we find that personal information of an individual under the age of 21 has been collected without proper verification, we will take immediate steps to delete that information and close the relevant account.

12. Privacy Policy Updates

comos9 reserves the right to update or modify this Privacy Policy from time to time to reflect changes in our practices, technological developments, or legal requirements. Any significant changes will be communicated to you via email or in-platform notifications.

We encourage you to review this policy periodically. Your continued use of the comos9 platform after an updated policy is published means you accept the updated version.

13. Contact Us Regarding Privacy

If you have any questions, concerns, or requests relating to this Privacy Policy or the handling of your personal data, our team is ready to assist through the following channels: